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Maintenance

Nowadays a product developement requires an expert, dynamic and efficient support team.

PTC maintenance ensures this together with the technology and all the essential tools, helping customers taking full advantage of the products and maximizing the return of investment.

Parametric Design kindly recommends the subscription to PTC maintenance fees and it’s always available to explain the advantages.

Maintenance involves:

  • Professional phone support with certified engineers
  • Periodical software improvements
  • Support tools 24/7
  • Specialized live webcast with tips and tricks
  • Easy management of PTC software resources

Support Services and Features

GOLD Support package

GOLDplus Support package

PLATINUM Support package

Technical Support Desk (Support Engineers)

Desk di supporto GOLD

Desk di supporto GOLDplus

Desk di supporto PLATINUM

Support Desk Availability

24 x 5

24 x 7

24 x 7

Support Desk Response Time

2 h

2 h

1 h

PTC Authored Knowledgebase

24 x 7

24 x 7

24 x 7

Download New Software or Maintenance Releases

24 x 7

24 x 7

24 x 7

Proactive Support Alerts

Yes

Yes

Yes

Planned Weekend Support

Additional fee

2 included

Yes

Extended Support

Additional fee

Yes

Onsite Support

Not available

Not available

6 days

Technical Support Account Manager (TSAM)

Additional fee

Additional fee

Yes*

* The TSAM service is included for qualified PLATINUM customers. It is available as an option for all other customers.

For any further information about maintenance do not hesitate to contact us.